Return and Refund Policy

Turbofortress Returns & Refunds Policy

Thank you for choosing Turbofortress for your automotive parts needs. We're committed to ensuring your complete satisfaction with every purchase. Below is our returns and refunds process:


30-Day Returns Guarantee:

You have 30 days from the date you receive your item to decide if it’s right for you. If you’re not entirely satisfied, we’re here to help facilitate a return within that timeframe.


Return Eligibility:

To qualify for a return, your item must meet the following criteria:

  • It’s in the same pristine condition you received it.
  • It remains unworn or unused, with all original tags in place.
  • It’s housed in its original packaging.
  • You must provide the receipt or proof of purchase.

Simple 3-Step Return Process:

  1. Email us at turbofortressusa@gmail.com. We aim to respond within one business day to begin the process.

  2. Repack the item securely in its original packaging. Ensure the order number is visible on the shipping label and mail it to:
    1541 Rollins Rd, Burlingame, CA 94010, United States

  3. Send us the tracking number via email to keep us informed of the return shipment.

For any questions regarding the return process, you can always contact us via email or call us at +1 (281) 836-0896.


Important Considerations:

  • Items must be unworn, unwashed, and with all tags attached.
  • Customers are responsible for return shipping costs, and tracking numbers must be emailed to us.
  • Upon receipt and inspection of your return, we’ll notify you of the refund status. Refunds are subject to a 30% restocking fee, except for items received damaged or not as described, which can be fully refunded.
  • Returns without prior approval will be declined.

Order Cancellations:

You may cancel any order before it ships. Once the item is en route, cancellation requests cannot be accepted.


Damages & Issues:

Inspect your order upon arrival. If you find any defects, damage, or discrepancies, contact us immediately. We’re committed to resolving any issues promptly.


Exceptions & Non-Returnable Items:

  • Customized products and special orders are non-returnable.
  • Sale items and gift cards are non-refundable.

For questions about specific items, feel free to contact us.


Exchanges:

For the fastest service, please return the original item and place a new order for the desired product.


Refunds:

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 2-4 working days. Please note that your bank or credit card company may take additional time to process and post the refund.


We appreciate your business and are here to support you every step of the way. Please don’t hesitate to get in touch for further assistance or with any questions.


Contact Information:

Thank you for shopping with Turbofortress — your satisfaction is our top priority.